Last updated: 2024
At CV Experts, we strive to provide exceptional service to all our customers. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below.
Refund Eligibility
Refunds are applicable within 30 days of the purchase date. To be eligible for a refund, your request must be made within this timeframe and meet the conditions outlined in this policy.
Non-Refundable Items
Certain services or products may not be eligible for refunds due to their nature. These include but are not limited to:
- Personalised CV writing services that have been completed as per the customer’s specifications.
- Access to exclusive content or resources provided after purchase.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Refund Process
To initiate a refund, please contact our customer support team at info@cvexperts.com or on 0203 966 2126 with your order information and reason for the refund request. Our team will review your request and may require additional information to process it efficiently. Once approved, refunds will be issued to the original method of payment within a reasonable timeframe.
Refund Amount
The refund amount may vary based on the specific circumstances of your request. Depending on the situation, a full or partial refund may be provided. Refunds will not include any transaction fees or charges incurred during the purchase process.
Cancellation Policy
If you wish to cancel a service before it has been delivered, please notify us as soon as possible. Cancellations made after the service has been initiated may be subject to fees or partial refunds, determined on a case-by-case basis.
Policy Changes
We reserve the right to modify or update our refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
By making a purchase with CV Experts, you acknowledge and agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us for further assistance.